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Staff Training

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One of the most valuable employees in modern ophthalmology is the surgical counselor. Not having the right person could cost your practice by not optimizing patient conversions for premium IOLs, blepharoplasty or refractive surgery. I spent the early part of my career as a surgical counselor and have trained dozens nationwide. I have personally seen …

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It started with a phone call. The receptionist answered within one ring. She transferred me to a refractive coordinator right away. I’m an ophthalmic business consultant on a “phantom consultation” to help this refractive surgery provider with its business plan. I’ve done this with dozens of other clients. Nine times out of 10 when I …

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